xbijee Privacy Policy

1. Who We Are and How to Contact Us

xbijee is an online sports betting and casino gaming platform operated for players across Bangladesh. We are the data controller responsible for the personal information you provide when using our services. If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a data concern, please contact our support team at [email protected]. Our team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (UTC+6).

We are committed to handling all personal data with care, transparency, and respect. We apply industry-standard security measures and review our data practices regularly to ensure they remain consistent with our obligations and your reasonable expectations as a player.

2. Personal Data You Provide Directly

When you register an account, make a deposit or withdrawal, contact customer support, or participate in any promotion on xbijee, you provide us with personal data. The categories of data collected directly from you include:

• Identity Data: Full legal name, date of birth, gender, and nationality as stated on your official identification documents (e.g., Bangladesh National Identity Card, passport).
• Contact Data: Mobile phone number, email address, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Account Credentials: Username and encrypted password. We never store your password in plain text.
• Financial Data: Mobile financial services account details for bKash, Nagad, Rocket, and Upay, used solely for processing deposits and withdrawals. We do not store full card numbers or bank account credentials.
• Verification Documents: Copies of identity documents submitted as part of our Know Your Customer (KYC) process, including NID scans or passport images.
• Communications Data: The content of any messages, emails, or live chat conversations you have with our support team.

3. Data Collected Automatically

When you access the xbijee platform, certain technical data is collected automatically through your device and browser. This data helps us maintain platform security, improve performance, and detect fraudulent activity. Automatically collected data includes:

• Device and Browser Data: Device type, operating system version, browser type and version, screen resolution, and language settings.
• Log Data: IP address, pages visited, time and date of each visit, session duration, and referring URL.
• Cookies and Similar Technologies: Session cookies required for login authentication, preference cookies to remember your settings, and analytics cookies to understand how players use xbijee. See Section 9 for full cookie details.
• Geolocation Data: Approximate location derived from your IP address, used to detect access from restricted regions. We do not collect precise GPS location.
• Betting and Gaming Activity: Records of all bets placed, games played, wagering amounts, and outcomes. These records are maintained for account management, responsible gaming monitoring, and dispute resolution purposes.

4. Purposes and Legal Basis for Processing

xbijee uses your personal data only for the purposes described below. For each purpose, we rely on one or more lawful bases for processing:

5. Marketing Communications

If you have opted in to marketing communications, xbijee may send you promotional messages about new games, seasonal bonuses (such as Eid or Pohela Boishakh special offers), cricket BPL betting promotions, and other platform updates. You may withdraw your consent and unsubscribe from marketing messages at any time by contacting [email protected] or by adjusting your account communication preferences. Unsubscribing from marketing messages will not affect the delivery of essential transactional communications related to your account.

6. When We Share Your Data

xbijee does not sell your personal data to third parties. We do not trade, rent, or otherwise commercially exploit your personal information. We may, however, share your data with carefully selected third-party partners in the following limited circumstances:

• Payment Processors: We share the minimum necessary transaction data with bKash, Nagad, Rocket, and Upay to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the security of data within their own systems.
• Identity Verification Services: Where automated KYC checks are performed, your identity data may be shared with a third-party verification provider. These providers are contractually bound to use your data only for the purpose of identity verification.
• Game Content Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data required to deliver their game content. These providers do not receive your personally identifiable information.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics partners to help us understand platform performance. No personally identifiable data is shared with analytics providers.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of xbijee, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the xbijee business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

7. How We Protect Your Data

xbijee implements a layered approach to data security to protect your personal information against unauthorised access, disclosure, alteration, or destruction. The security measures we employ include:

• SSL/TLS Encryption: All data transmitted between your device and xbijee servers is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when using xbijee.
• Password Hashing: Account passwords are never stored in plain text. We use a strong cryptographic hashing algorithm so that even in the unlikely event of a data breach, your password cannot be recovered in readable form.
• Access Controls: Access to personal data is restricted to xbijee personnel who have a legitimate business need to view that data. All staff with data access undergo security awareness training.
• Fraud Detection Systems: We operate automated systems that continuously monitor account activity for signs of fraudulent behaviour, including unusual login locations, irregular betting patterns, and suspicious transaction requests.
• Regular Security Reviews: Our security infrastructure is reviewed on a regular basis to identify and address vulnerabilities before they can be exploited.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your data safe — always use a strong, unique password for your xbijee account and never share your login credentials with anyone.

8. How Long We Keep Your Data

xbijee retains personal data for as long as your account remains active and for a reasonable period thereafter to allow us to fulfil our legal, regulatory, and contractual obligations. Specific retention periods include:

• Account and Transaction Data: Retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements.
• KYC and Verification Documents: Retained for five years from the date of submission or for as long as required by applicable law.
• Customer Support Communications: Retained for two years following the resolution of the relevant support interaction.
• Marketing Preference Data: Retained until you withdraw consent or request deletion, plus a short additional period to process the opt-out.
• Technical Log Data: Retained for up to 12 months for security monitoring and fraud prevention purposes, after which it is anonymised or deleted.

Once retention periods have expired, personal data is securely deleted from our systems or irreversibly anonymised so that it can no longer be linked to you as an individual.

9. Cookies and Tracking Technologies

xbijee uses cookies and similar technologies to operate the platform, remember your preferences, and understand how players interact with our services. The types of cookies we use are as follows:

• Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in as you navigate between pages. Essential cookies cannot be disabled.
• Preference Cookies: Remember your settings, such as language preferences and notification choices, so you do not have to re-enter them each visit.
• Analytics Cookies: Collect anonymised data about how players use xbijee, including which pages are visited most frequently and how long sessions last. This information helps us improve the platform. You may opt out of analytics cookies by contacting our support team.
• Security Cookies: Used to detect and prevent fraudulent activity and to protect account security.

Most web browsers allow you to control cookies through their settings. Disabling essential cookies may prevent you from logging in or using key platform features. For guidance on managing cookies in your specific browser, please consult your browser's help documentation.

10. Your Data Rights

As a player on the xbijee platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We aim to respond to all data rights requests within 30 calendar days.

• Right of Access: You may request a copy of the personal data we hold about you, together with an explanation of how and why it is being used.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to Erasure: You may request that we delete your personal data. This right is subject to our legal obligations to retain certain data (e.g., transaction records for anti-money laundering purposes).
• Right to Restriction: You may ask us to restrict the processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to xbijee's overriding legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

11. Children's Privacy

xbijee's platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under the minimum age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on xbijee, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

xbijee reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, we will post a prominent notice on the xbijee website and, where appropriate, notify registered players by email. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how xbijee protects your personal data.